We accept various payment methods for your convenience, including:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
• PayPal: A popular option for online payments.
• Bank Transfer: For direct transactions from your bank account.
• Cash on Delivery: Payment in cash upon delivery.

Once your order has been shipped, you will receive an email containing the tracking number.
You can use this number on our website or the courier’s website to track the status of your shipment.

Standard, express, and international shipments have different delivery times.
Standard shipping may take 3 to 7 business days, while express shipping can arrive within 1 to 3 days.

We accept returns within 30 days of receiving the product. Items must be returned in their original condition and packaging. To initiate a return, please contact our customer service for instructions.

Information on how to contact customer service for modifications:

• Log into your account: Visit the store’s website and log into your account using your credentials.
• Find the orders section: Once logged in, look for a section called "My Orders," "Order History," or similar.
• Select the order: Find the order you wish to modify or cancel and click on it to view the details.
• Modify or cancel the order: Look for an option to modify or cancel the order. Some stores may allow modifications up to a certain point, while others may only permit cancellations.
• Follow the instructions: Select the desired option and follow the provided instructions. You may need to confirm your decision.
• Contact customer service: If you are unable to modify or cancel your order online, contact the store’s customer service via email, live chat, or phone, depending on the available options.
  

Remember that order modification and cancellation policies may vary depending on the store, so it is always a good idea to check the specific terms and conditions on the website.

They are not covered by a warranty.

To celebrate your visit, we offer you an exclusive welcome discount at checkout. Get 5% off your first purchase with the code WELCOME5.

To contact customer service, visit our website. In the "Contact Us" section, you will find information on phone numbers, email addresses, and our WhatsApp number.

Our products are available online only. If you need assistance placing an order or have any other questions, feel free to ask!

Step-by-step registration instructions

• Visit the website – Open the website where you want to create an account.
• Find the registration option – Look for a button or link that says "sign up," "create an account," or "register."
• Fill out the registration form – Enter the required details, usually including your name, email address, and password.
• Accept the terms and conditions – Read and agree to the terms of service and privacy policy, if required.
• Verify your email (if needed) – Check your inbox for a verification email and follow the instructions to confirm your email address.
• Complete the registration – After verifying your email, return to the website or app and log in using the credentials you just created.

If the coffee has been opened and is not in its original condition, it cannot be returned. Returns are only accepted if the product is sealed and unused. If the product is defective, you can request a refund or a replacement.

Clarification on any shipping fees or taxes: the only additional cost is €2 if you choose cash on delivery as your payment method.

To leave a review on the Google listing for Caffè Pontevecchio Firenze, follow these steps:

1. Log into your Google account – Make sure you are signed in.
2. Search for the business on Google – Type "Caffè Pontevecchio Firenze" in the Google search bar.
3. Find the business listing – In the search results, you’ll see the business information panel on the right (or at the top if using a mobile device).
4. Write a review – Click the "Write a review" button in the listing.
5. Rate and comment – Give a star rating (from 1 to 5) and share your experience in the text field.
6. Publish your review – Once finished, click "Post" to submit it.

Make sure to search for "Caffè Pontevecchio Firenze" to find the correct listing